Privacy

PRIVACY & COOKIE POLICY

Last edited: 28th January 2021

DEFINITIONS

The following words have the following meanings in this Privacy & Cookie Policy :

  • We are Zoa (registered in England and Wales under company number 11070982 and have our registered office at 10 Brandling Park, NE2 4QA).
  • Site is www.zoarental.com (operated by Hirestreet Limited).
  • You are a visitor to the Site.
  • User means any person, firm or company using the Site for any purpose.
  • Data means all the information you submit via the Site. This definition, where appropriate, incorporates the definitions provided in the Data Protection Act 1998.
  • Cookie means a small text file placed on your computer by the Site when you visit certain parts of the Site and/or when you use certain features of the Site.
  • UK and EU Cookie Law means the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

INTRODUCTION

This Privacy & Cookie Policy (“Policy”) applies only to the actions of you and us when using the Site. It does not extend any websites that can be accessed from the Site including, but not limited to, any links we might provide.

THE TYPE OF PERSONAL INFORMATION WE COLLECT

We currently collect and process the following information:

  • Name
  • Contact details including email and telephone number
  • Address details
  • Date of birth
  • Demographic information, such as preferences and interests
  • IP address
  • Web browser type and version
  • Operating system

We may share this Data with third parties for dealing with matters that may include, but are not limited to, payment processing, search engine facilities, advertising and marketing.

Any Data used by such parties is used only to the extent required by them to perform the services that we’ve requested. Any use for other purposes is strictly prohibited. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Any Data that is processed by third parties will be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.

WHY WE PROCESS THIS INFORMATION

We process your information to fulfill a contractual obligation (for example, provide our service to you), and for “legitimate interests”. These include:

  • Assisting with marketing, advertising or other communications
  • Providing reporting and analytics
  • Preventing risk and fraud
  • Providing support
  • Providing and/or improving our services

If you do not want to be contacted for marketing or advertising purposes you can update your email preferences at any time.

Under the General Data Protection Regulation (‘GDPR’), the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting info@zoarental.com
  • We have a contractual obligation
  • We have a legitimate interest

All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998.

SECURITY OF INFORMATION

To prevent unauthorised access/usage to/of our data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

LINKS TO OTHER WEBSITES

Our Site may contain links to other websites. Once you have clicked on these links and left our Site please note that we do not have any control over that website and are not responsible for the protection and privacy of any information you provide whilst visiting such sites. Always exercise caution when sharing your personal data.

YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to info@zoarental.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

COOKIES

The Site may place and access certain Cookies on your computer. These are first party Cookies and we place them via the Site and only we use them. We use Cookies to improve your experience of using the Site and to improve our range of products and/or services. We choose the Cookies we use carefully and have taken steps to make sure that your privacy is always protected and respected.

By using the Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services and/or parties other than us. We use third party Cookies on the Site to enable third parties with whom we do business to hold and evaluate Data if they are a party to any transaction on the Site. These Cookies are not integral to the functioning of the Site and can be disabled.

All Cookies used by the Site are used in accordance with current UK and EU Cookie Law.

Certain features of the Site need Cookies for those features to work. UK and EU Cookie Law deems these Cookies to be “strictly necessary”. In those cases, we don’t ask for your consent to place them but you can still block these Cookies by changing your internet browser’s settings as detailed below.

The Site uses analytics services provided by Google and others. “Analytics” is a set of tools used to collect and analyse how the Site is used which then helps us understand the needs of our Users. This, in turn, means that we can improve the Site and the products and/or services offered through it.

You don’t have to let us use these analytic Cookies but when we use them your privacy and safe use of the Site are not at risk.

The analytics service may place Cookies on your device immediately when you visit the Site and it may not be possible to obtain your consent before it does. You can remove these Cookies and prevent future use of them by following the steps set out below:

  • You can choose to enable or disable Cookies in your internet browser.
  • Most internet browsers enable you to choose whether you wish to disable all Cookies or only third party Cookies.
  • By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
  • You can choose to delete Cookies at any time but if you do you may lose any information that enables you to access the Site quickly and efficiently and you may lose your personal settings.

We recommend that you make sure that your internet browser is up-to-date and that if you are not sure about anything you look at the help and guidance provided by your internet browser.

CHANGES TO THE POLICY

We have the right to change this Policy as and when we decide from time to time or as may be required by law. Any changes will be immediately posted on the Site and you are deemed to have accepted the terms of this Policy on your first use of the Site following those changes.

HOW TO COMPLAIN

If you have any concerns about our use of your personal information, you can make a complaint to us at info@zoarental.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk