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Find answers to our most common queries

Most popular questions

We have made it as simple and quick as possible to launch pay-per-wear on your website. All you’ll need to do is to embed a Javascript snippet onto your site product pages. You can be up and running in minutes.

The best thing about Zoa is that it is totally flexible; you can offer rental on one product to start, or you can add our pay-per-wear button to every item on your site. We recommend starting with a wide enough selection to deliver meaningful data, and having a full size range on each style. We also recommend extra depth in the sizes that are expected to be most popular to fulfil customer demand. Further styles can easily be added over time.

Selecting the best stock is important to a successful rental offer, and Zoa will advise on this. We use data and experience to guide selection, including direction on the most appropriate size breakdowns, styles, materials, and colour depending on your unique rental proposition.

We work with a specialist operations partner to take care of warehousing, fulfilment, transport, cleaning and even repairs. We have an in-built integration with them, and their purpose-built rental warehouse facility, with sophisticated technology and expert operators, is capable of fulfilling thousands of orders per day.

This will vary by the type of item, but we typically expect items to be rented between 20-30 times over their life.

The stock remains under your ownership, and therefore you have full discretion over what to do with it at its end-of-life. The most popular options include offering it for re-sale, sending it to charity (e.g. Thrift+), sending it to recycling, or having it returned to you. 

Damage to items is often easy to repair, and our specialist operations partner has expertise in maximising the lifespan of stock. In most cases the repair can be carried out in a cost effective way. In the very rare event that an item is damaged extensively and cannot be repaired, you would have the option to recharge the customer.

Cutting edge eco-friendly cleaning processes are used in order to minimise the environmental impact, and our operations partner is continually looking for ways to further improve this. Processes used include Ozone technology and wet cleaning which both use minimal water, energy and chemicals. 100% of cleaning by-products are reused and nothing goes to landfill.

Zoa is designed to make rental accessible for everyone, we have affordable pricing that is tiered based on your website traffic. We charge a monthly licence fee for access to our solution. Please get in touch with us to discuss pricing.

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